Tickets FAQ

Important news:

This year's festival is wristband-free: your digital ticket will be scanned each day upon arrival. No wristband will be applied at the entrance. Re-entry is only possible at Distortion X with a special re-entry wristband you can get on site.

What is the age limit?

18 years.

Where can I buy tickets?

You can find our different offers on our website. Tickets are available through our official platform Tickster. If tickets are offered on other platforms, they are not valid. You can't buy tickets at the entrance, you have to buy them online.

What tickets can I buy?

We offer multi-day passes and single-day tickets. You can find all the different options here.

Is there any ticket fee?

Yes, Tickster will add fees on top of the ticket value. Fees are for handling and administration. It's 30 DKK per ticket. Sorry for the inconvenience.

What can I do if I'm experiencing issues in the purchase process?

We recommend clearing the cache and deleting cookies. If this doesn't help, please contact Tickster.

Do I need to bring my ID?

Yes, you might be asked for an ID to verify your age.

Can I pick up my wristband before the festival?

This year's festival is wristband-free: your digital ticket will be scanned each day upon arrival. No wristband will be applied at the entrance.

What is the re-entry policy?

For Distortion X, re-entry wristbands cost 50 DKK and must be picked up at the Ticket Booth before you leave. 

For Distortion Ø, re-entry is not possible, which means that once you leave the area, you won't be able to return that day. 

Can I transfer my ticket?

Yes - tickets purchased through Tickster can be accessed and transferred via my.tickster.com.

Tickets purchased through Ticketmaster.dk cannot be transferred via Ticketmaster anymore. But if you have more than one tickets and come together, they can easily be scanned from one device. However, if a transfer is needed, please contact [email protected] for assistance.

Can I sell my ticket?

Yes - tickets purchased through the Distortion website or via Tickster.dk can be transferred and resold through my.tickster.com. If you have purchased your ticket through Ticketmaster your ticket can only be re-sold through TicketSwap.

How do I use Ticketswap? 

To resell your ticket via TicketSwap, go to TicketSwaps website and search for the event your ticket is for. From there click on the “Sell your tickets” button on the event page - not the “Sell your ticket” button on the front page - as Distortion has different reselling rules than other events/concerts.

 

Can I buy a ticket from a third party?

Yes, but beware of scammers and fake tickets. Avoid buying tickets from strangers on social media.
The only official platforms to buy a ticket from a third party are my.tickster.com or TicketSwap.

 

Can I get my ticket refunded if I can't go anyway?

Tickets can't be refunded. You can give your ticket away or sell it to others as it is not personal. Remember it's not legal to overcharge for the ticket.

Any other questions? Please send us an email at [email protected].