Distortion Ø 2024

General

What are the opening hours and address? 
Friday 18.00-04.00, Saturday: 18.00-06.00. Music will play all the hours. Address is Refshalevej 198, 1432 Copenhagen.

Do you have a festival app?
Yes, you can download our app from the App Store and Google Play. Find the links here. 

Where can I find the timetable?
You can find the timetable on our website or directly in our app.

How do I get to the festival?
We recommend taking a bike. We have made a special bike and walking path at Refshalevej. Please check the map in our app.

You can also use public transportation: Bus 2A at the stop “Refshaleøen” and the harbour bus at the stop “Refshaleøen”. Arrive early, and remember that parking at the site is not possible. 

What type of music will there be?
All days will consist of house, disco, techno and trance. You can find more information about the different artists on our website and in our app.

Will there be a deposit system on the cups?
5 kr. cup fee is applied to each drink purchased on site. So you can bring your used cup to the bar and exchange it for a new one when you get a drink. Exchanges are ONLY 1:1 – which means if you buy one drink, you can bring one used cup and get the fee deducted, and if you want to buy two drinks you can bring two used cups, etc..

Can I volunteer at the festival?
Yes, and you can even get a free ticket for it. We have available shifts before and during the festival! Please go to the Volunteer page to sign up.

Can I join the festival when I have mobility impairment and use a wheelchair?
Yes, but you need to bring a companion (free of charge if documented) and be prepared for a rough ride. Most of the surface is grass or wood chips and it can be muddy. Unfortunately there will not be raised viewing spots for mobility impairment.

Is the festival environmentally sustainable?
All trash will be sorted, all beverages are served in reusable cups, almost all beverages are organic, no straws are used, we use organic crew t-shirts. Wristbands are eco-friendly materials, and we try to limit the use of things that cannot be re-used (like banners, confetti).

How can I help the festival to be as sustainable as possible ?

• Sorting your trash at the trash stations.
• Not bringing confetti and glitter.
• Bring your own water bottle or buy one at our bars and take advantage of our free drinking water station.
• Don’t throw your cigarette buds on the ground, please use a trash can or a pocket ashtray.
• Don’t print your ticket or timetable, but download it to your phone.
• Take a bike or public transport to the festival.

Any other questions? Please email us at [email protected].

Tickets

What is the age limit?
18 years.

Where can I buy tickets?
You can find our different offers on our website. Tickets are available at Ticketmaster. If tickets are offered on other platforms, they are not valid. You can’t buy tickets at the entrance, you have to buy them online.

What tickets can I buy?
We offer multi-day passes and single day tickets. You can find all the different options here.

Is there any ticket fee?
Yes, Ticketmaster will add fees on top of the ticket value. Fees are for handling and administration. It’s 30 DKK per ticket and 10 DKK per order. Sorry for the inconvenience.

How do I exchange my PDF ticket for a wristband?
Go to the ticket booth at the entrance. You can pick up your wristband from 17.00. on Friday 31 May and Saturday 1 June. Tickets can be either printed or digital; we just need to scan the QR code.

You can also already get your wristband on Wednesday 29 May and Thursday 30 May from 16.00-19.00 at Byhaven, Pumpehuset, Studiestræde 52, 1554 København V. This applies for Distortion Ø day tickets, Weekend Pass and Festival Pass.

Note: All wristbands must be picked up in person and put on when picked up. It is not possible to have the wristband delivered and put it on yourself. Once you have it, the wristband becomes your valid entry ticket to the site, which is why it is your own responsibility that it remains intact and is not lost. It is not possible to get a new wristband issued once the ticket has been scanned and the wristband has been attached.

Can I enter the festival all night?
Yes, doors will be open for entry all night.

Is re-entry allowed?
Yes.

Do I need to bring my ID?
Yes, you might need an ID to verify your age.

Can I redeem a ticket for my friend?
No, we will put on your wristband when you redeem your ticket, so everyone has to redeem their own ticket in order to get a wristband. However, your ticket is not personal, so you can give your ticket to another person without a problem.

Can I re-sell or give away my ticket?
Yes, you can do so because your ticket is not personal. But do not overcharge for the ticket, that’s very uncool and illegal.

Can I buy a ticket from a third party?
Yes, as tickets are not personal. However, beware of scammers and fake tickets. Avoid buying tickets from strangers on social media.

Can I get my ticket refunded if I can’t go anyway?
Only if you bought a ticket insurance. Otherwise you can give your ticket away or sell it to others as it is not personal. Remember it’s not legal to overcharge for the ticket.

Can I bring my companion? 
Yes, when you are disabled you can bring one companion. You both have to be present when you pick up your wristbands and you must be able to show your Companion Card issued by Danish Disability Organisations.

What should I do if I have objections to tickets?
If you have any objections regarding your tickets, please submit your request within 14 days following the event. Send your objections to [email protected]. Objections received after this period will not be considered.On Site

Where can I find a map of the festival?
You can find a map of the festival on our website and in our app.

Where is first aid located?
There will be first aid available at the first aid tent, next to the Backyard stage. Find the precise location in our app, or ask any festival staff.

What is your drug policy?
It’s not allowed to do drugs at Distortion. Any form of possession and sale of drugs will result in immediate expulsion and reporting to the authorities.

If you or someone feels bad, go to the First Aid and Awareness Team tent. They are experienced and will provide advice about drugs, alcohol, legal highs for anything that is troubling you, in full confidentiality.

Can I bring my bag to the festival?
Yes, you can have a normal sized backpack. Large capacity backpacks are not allowed. 

What will there be on site?
4 big music stages and 3 smaller stages, nice bars and food stands, lockers, free water point, merchandise and info stand and much more. You can find all the specific information and locations on our app.

What kind of food can I buy?
We have different food stands, and there will be vegetarian and vegan food options. Here’s a sneak peek at what you can savor:

• KUKU: Iranian cuisine with saffron-infused rice, tender kebabs, and delightful stews like Ghormeh Sabzi, bursting with fresh herbs and tangy dried limes. 
• Lubnan: Enjoy Lebanese flavours with a spread of mezze, from creamy hummus and smoky baba ganoush to crispy falafel and juicy shawarma.
• Lille Ma’s Burger: Juicy burgers packed with flavors. 
• Rokita Empanadas: South American pastries stuffed with savory fillings like spiced beef, chicken, or veggies.
• Gorms Pizza klapper: Enjoy thin, crispy crusts topped with fresh, high-quality ingredients turned into a sandwich. 
• Poke Bowl: Bowls packed with crisp vegetables, topped with either beef or chicken and flavourful toppings like sesame seeds and spicy mayo. 
• Cph Crepes: Sweet or savory crepes, think Nutella and banana or ham and cheese.
• Fish & Chips: Flaky, golden fish paired with crispy fries, served with a side of tangy tartar sauce.

What drinks can I buy?
Here’s a breakdown of our bar festival assortment:

• Cold Beers
• Vodka & Red Bull 
• Organic Cocktail Bar
• Gin Bar
• Shot’s & Slush Ice
• Non-Alcoholic Options
• Sodas & Water

Will there be camping at the festival?
Sorry, no camping.

How do I pay on site?
We do not accept cash and MobilePay. We do accept: all major credit cards, Apple Pay, and Google Pay.

Will there be lockers on site?
Yes, but there is no room for big travel backpacks and suitcases. Dimensions: 25x30x40cm. Fee: 75 DKK. The lockers have USB ports (cables not included). 

Can I bring my pet to the festival?
Unfortunately it’s not possible to bring your pet to the festival.

Can I bring my own food and drinks to the festival?
No, that is not possible. You are allowed to bring an empty water bottle to fill up at the water station.

Will there be water refill stations at the festival?
Yes. Remember to bring an empty water bottle.

Can I buy merch?
Yes! You can buy merchandise on our website and at the festival site.

If I feel unsafe, who can I talk to and where do I go?
You should reach out to our Awareness Team – they will be wearing pink vests and walk around the site. You can ask any festival staff and they will guide you to the Awareness Team. 

I have lost something, where can I get it?
During festival days, you can go to the Info & Merch booth at the Distortion Ø festival site and ask if your item has been found. The booth will be open during all opening hours of the festival (Friday 31 May: 18.00-04.00 and Saturday 1 June:  18.00-06.00).

After the festival, please send a mail to [email protected] with a precise description of your item (colour, material, distinguishing feature). You will be able to pick up your belongings in the coming days in our office on Refshaleøen. We will inform you of the address and opening hours. 

Can I take photos and videos?
Yes, but only if you’re using a phone or fixed lens compact camera without enabling flash mode. In other words, no professional cameras. We encourage everyone to stay in the moment and keep the use of phones and cameras to a minimum without disturbing other guests. If you have photos that Distortion can use and share, please tag us. We will be very happy.

Any other questions? Please DM us on Facebook or email [email protected].